Returns & Exchanges
At Pinko, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn items in their original packaging. Simply follow our streamlined process to ensure your return or exchange is handled with the utmost care and speed.
Initiate Your Request
Log into your Pinko account and navigate to the 'My Orders' section to select the items you wish to return and receive your unique return authorization number.
Prepare Your Package
Place the items in their original box, ensuring all security tags are intact, and include the printed return form provided in your initial shipment.
Affix the Shipping Label
Attach the pre-paid shipping label included in your package over the original delivery information to ensure your return is tracked correctly.
Drop Off and Track
Deliver your package to the nearest authorized courier point and keep your receipt; your refund will be processed within 5-7 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing